Privacy Policy

Last updated: 14 August 2026

1. Introduction

Kingston Lawyers Pty Ltd ("we", "us", "our", "the Firm") is committed to protecting the privacy of individuals who visit our website and engage our legal services. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Contact details: name, postal address, email address, phone number
• Identification information: date of birth, occupation, government-issued identification (where required for client verification)
• Matter-related information: details you provide regarding your legal matter, including sensitive information such as health records, criminal history, or financial information where relevant to your case
• Website usage data: IP address, browser type, device information, pages visited, and referring website, collected via cookies and analytics tools
• Communications: records of correspondence, phone calls, and meeting notes

3. How We Collect Personal Information

We collect personal information:

• Directly from you, when you contact us, complete a form on our website, or engage us as a client
• From third parties, such as courts, government agencies, other parties to a matter, or your authorised representatives
• Automatically, through cookies and website analytics when you browse our site

4. Why We Collect and Use Personal Information

We collect and use personal information to:

• Provide legal advice and representation
• Communicate with you about your matter
• Comply with our legal, regulatory, and professional obligations (including conflict checks and anti-money laundering (AML) requirements)
• Manage billing and accounts
• Improve our website and services
• Send updates, newsletters, or marketing communications (with your consent, where required)
• Respond to enquiries submitted through our website

5. Disclosure of Personal Information

We may disclose your personal information to:

• Barristers, expert witnesses, or other professionals engaged in connection with your matter
• Courts, tribunals, and regulatory bodies, where required
• Other parties to your matter and their legal representatives
• Service providers who assist us with IT, hosting, document management, or administrative functions
• Government agencies, where required or authorised by law

We do not sell your personal information to third parties.

6. Overseas Disclosure

Where we use cloud-based service providers or other technology, some personal information may be stored or processed outside Australia. Where this occurs, we take reasonable steps to ensure recipients handle your information in accordance with the Australian Privacy Principles.

7. Cookies and Website Analytics

Our website does not itself set tracking or analytics cookies. Some pages embed third-party services — including Google Maps, for our office locations, and our online enquiry form provider, SnapForms — which may set their own cookies when you interact with those features. You can adjust your browser settings to refuse cookies, though this may affect your experience on our website.

8. Legal Professional Privilege and Confidentiality

Information you provide to us in connection with obtaining legal advice may be protected by legal professional privilege and client confidentiality obligations, which operate alongside your privacy rights.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including through secure file storage, restricted access, and staff training.

10. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. Requests can be made using the contact details below. We may charge a reasonable fee to cover the cost of retrieving information, and access may be limited in certain circumstances permitted by law (for example, where information is subject to legal professional privilege).

11. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with our professional obligations, which may require retention of client files for a minimum period after a matter concludes.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate and respond to your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the "last updated" date revised accordingly.

14. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

Kingston Lawyers
8 Station Road
Cheltenham, Victoria, 3192
Phone: 03 9585 6455
Email: reception@kingstonlawyers.com.au